To start our history trip, let’s go back to the very beginning…
The development of Ontrack began in 2005. Our goal was to create a works management system that improved customer service, showed all job information provided by the local authorities and customer complaints to be recorded through images in jobs. Images were sent into Ontrack via MMS (Multimedia Messaging Service) but were then later sent in through email.
Let’s fast forward to 2010 when Ontrack 2 was released, along with our brand new iOS app, Ontrack Mobile. This app gives operational users visibility of rich job information and the ability to send live updates such as images, video, measures or comments to Ontrack 2. This allows office users to see job updates in real time. This was an exciting time for Ontrack as we had a mobile app and a web app that were in sync, which could be updated and accessed at any time and from anywhere.
In 2014, we were happy to release a product that could be accessed on any mobile device. Ontrack Lite allowed users the ability to access the job information, view the images on a job in real time, from any location, as if they are on site. Ontrack Lite would allow the operative to assess what has been carried out on site, and what to expect when they arrive on site. Our main target audiences were supervisors that are on the move and having the ability to access a job and the essential information they need to know about the job quickly and displayed on one page.
We at Ontrack are constantly researching and testing new ways of improving our products, listening to our client’s needs and requirements, while ensuring that all our products are user-friendly.
Our team of developers are currently working on our latest product improvements – watch this space.