Reinstatement quality certificate

A desire to help the Streetworks industry improve its performance and reputation was at the heart of Ontrack developing the Reinstatement Quality Certificate (RQC) service.

Ontrack were engaged in 2018 to assist a client with their requirement for what was called a Reinstatement Quality Certificate on a recently won framework contract. The certificate when produced, was mandated to include a set criterion of images and data captured on each job completed.

Creating Value, Raising Standards

Ontrack collaborated with their client to create an innovative solution to this contract requirement via the wider Ontrack works management system.

Ontrack had originally been developed as a mission critical business tool which not only captures high resolution imagery and critical works data, but also coach operatives in best practice via configured prompts and questions.

The system itself promotes safety, efficiency and achievement of high quality work within an exacting compliance environment, delivering high levels of customer satisfaction and significant cost savings. It also means that any client can audit work done, while retaining evidence for future scrutiny if challenges occur in the shape of claims, defects or charges.

It is this core functionality which enabled the Ontrack team to create the integral Reinstatement Quality Certificate. As the job is completed within the system, Ontrack automates an RQC using a combination of pre-set data, such as material and equipment specification, combined with the images and information submitted by the teams.

A certificate is then available on each of the jobs reinstated, with further development plans likely to enable the production of a list of sample jobs at the click of a button.

Use of the Ontrack RQC creates greater value for all stakeholders, by reducing the cost and inconvenience of unnecessary site visits whilst positively impacting customer satisfaction, operational efficiency and environmental objectives.


In 2022 the Reinstatement Quality Certificate won the coveted Street Works UK award. It was praised for innovation and contribution to the industry.