Tag Archive for: rqc

Ontrack is pleased to announce the development of the Engineering Quality Certificate.

Reflecting the system configurations required, the EQC is a certificate issued by a contractor using the Ontrack system which provides documentary evidence of the works which have been completed.

It contains job data, photos and other evidence which certify that excavation and repair works have been completed in a high quality and compliant way.

The data in the EQC comes from operatives using the workflow features in Ontrack to complete their tasks in a pre-defined way, recording critical data and photographic evidence as they work.

Why did Ontrack create the EQC?

Following the successful launch of the award winning RQC last year, Ontrack have now extended the family of reports to include the Excavation work being delivered via the system.

The EQC retains and builds upon the desire embodied within the RQC to create an innovative solution which would support delivery of all sizes of utility contracts by providing evidence that excavation and engineering works had been completed to the required standard.

As Ontrack was already capturing the data and has extensive compliance functionality both in the main works management software and its companion app, the EQC was able to be developed and rolled out in record time.

What features in Ontrack support the EQC?

Ontrack has rich functionality specifically designed for contractors to use when completing utility and other street works. The Ontrack functions which provide the evidence for the EQC are:

  • Operative Workflow
  • Compliance Prompts
  • Task Questions
  • Tagging

Site operatives use the mobile app (iOS or Android) to record their tasks, thereby providing data which drives the EQC. The workflow is configured for each client meaning that your certificate reflects the way you work.

What are the benefits?

Utilities and other Statutory Undertakers have historically struggled to demonstrate that their works are done compliantly. They have also had issues with identifying retention at the end of contract periods with their contractors.

If a certificate can be created that meets the requirements of Section 71 of the New Road and Street Works Act (NRSWA) it will help solve industry wide issues and provide reassurance for both utility, highways agency and the contractors that works are compliant.

The EQC will evidence the excavation and engineering aspects of street works. It will include site safety, excavation compliance (SRoH) and Engineering Quality Assurance and can be used on all contracts by contractors using Ontrack as their works management system.

Produced in conjunction with its sister report the RQC, the EQC can provide complete peace of mind across the full spectrum of works delivered.

How can I use the EQC in my business?

The EQC can evidence compliance internally, to your utility client and to the Highway Authorities. It can be provided to utilities in water, electric, gas and telecoms and provides them with the assurance that their asset is being correctly maintained.

Being able to demonstrate compliance in a robust and evidential manner can reduce intrusive testing by HA’s and their partners. This reduces cost, disruption, and the carbon footprint of street works.

Certificates can be provided for individual jobs or a sample of jobs. The contents of the EQC can be varied between utility clients and are bespoke for each contractor.

Significant benefits have been experienced by those using the EQC. Since its introduction it has resulted in joint agreements for the reduction and stopping of core and air void testing for one major contractor. A reduction in visual defects has also been experienced.

Please let me know if you would like more information about how Ontrack and the EQC could help your business on sales@ontrackms.com 

Phil Harris, Business Development Manager, Ontrack

A desire to help the Streetworks industry improve its performance and reputation was at the heart of Ontrack developing the Reinstatement Quality Certificate (RQC) service.

Ontrack were engaged in 2018 to assist a client with their requirement for what was called a Reinstatement Quality Certificate on a recently won framework contract. The certificate when produced, was mandated to include a set criterion of images and data captured on each job completed.

Creating Value, Raising Standards

Ontrack collaborated with their client to create an innovative solution to this contract requirement via the wider Ontrack works management system.

Ontrack had originally been developed as a mission critical business tool which not only captures high resolution imagery and critical works data, but also coach operatives in best practice via configured prompts and questions.

The system itself promotes safety, efficiency and achievement of high quality work within an exacting compliance environment, delivering high levels of customer satisfaction and significant cost savings. It also means that any client can audit work done, while retaining evidence for future scrutiny if challenges occur in the shape of claims, defects or charges.

It is this core functionality which enabled the Ontrack team to create the integral Reinstatement Quality Certificate. As the job is completed within the system, Ontrack automates an RQC using a combination of pre-set data, such as material and equipment specification, combined with the images and information submitted by the teams.

A certificate is then available on each of the jobs reinstated, with further development plans likely to enable the production of a list of sample jobs at the click of a button.

Use of the Ontrack RQC creates greater value for all stakeholders, by reducing the cost and inconvenience of unnecessary site visits whilst positively impacting customer satisfaction, operational efficiency and environmental objectives.


In 2022 the Reinstatement Quality Certificate won the coveted Street Works UK award. It was praised for innovation and contribution to the industry.